Shipping policy

Climb On Equipment processes orders within 1-3 business days. You'll receive an email with tracking details as soon as your order ships.

In-Store Pickup

FREE In-Store Pick Up from The Store indicated in your confirmation email.

  • Please provide photo ID or order receipt to pick up your item.
  • In-Store Pick Up is held for 30 days from purchase.
  • After 30 days your order will be fully refunded and cancelled.

Shipping within Canada

For most orders, we ship via Canada Post; however, we may occasionally choose a different carrier at our discretion. Once your package is picked up, you will receive an email with the carrier details and tracking number.

Delivery timeframes are estimates and not guaranteed. Conditions such as labour disputes, a natural or medical disaster may affect delivery times without warning.

Method Order Conditions Rate Estimated Delivery
Canada Post or other economy carrier Up to $99 $19 3-10 Business Days
Canada Post or other economy carrier Over $99 Free* 3-10 Business Days
UPS Express Saver Any Calculated 2-6 Business Days
Local Pick Up Only Oversized items such as Bouldering Pads, Rocky Talkie products Free N/A

*Heavy shipment over 6 kilograms does not qualify for free shipping.

USA Shipping

Updated August, 2025: USA Shipping is no longer available.

Effective immediately, all shipments to the U.S. require full customs entry and duty payment, regardless of value. Due to the added cost and complexity, we have made the decision to discontinue shipping to U.S. addresses.

International Shipping

At this time we only ship to Canada.

Shipping Restrictions

  • Climb On can only ship to verified residential or business addresses. We do not ship to hotels, warehouses or freight forwarders.
  • For the safety of our carriers and customers, we do not ship items classified as dangerous or prohibited. This includes, but is not limited to, explosives, highly flammable items such as bear spray and fuel, and lithium batteries (lithium batteries can be shipped within Canada only).
  • Due to high shipping costs, we do not ship Boulder Pads. Please select In-Store Pick Up.
  • We cannot ship some brands outside of Canada including Arc'teryx, La Sportiva, MSR, Therm-a-rest, Platypus, FIXE Climbing
  • Professional volume discount orders do not qualify for free shipping.

Taxes Collected

In order to comply with Canadian Law, we must collect the applicable sales tax to the province your order is shipped to:

  • British Columbia (BC) - 7% PST on merchandise plus 5% GST on merchandise and freight.
  • Alberta (AB) - 5% GST merchandise and freight.
  • Saskatchewan (SK) - 6% PST on merchandise plus 5% GST merchandise and freight.
  • Manitoba (MB) - 8% PST merchandise. 5% GST merchandise and freight.
  • Ontario (ON) - 13% HST merchandise and freight.
  • Quebec (QC) - 9.975% PST merchandise and freight. 5% GST merchandise and freight.
  • New Brunswick (NB) - 10% plus 5% HST merchandise and freight.
  • Nova Scotia (NS) - 15% HST merchandise and freight.
  • Prince Edward Island (PE) - 14% HST merchandise and freight.
  • Newfoundland (NL) - 13% HST merchandise and freight.
  • Northwest Territories (NT) - 5% GST merchandise and freight.
  • Yukon (YT) - 5% GST merchandise and freight.
  • Nunavut (NU) - 5% GST merchandise and freight.

Returns and Warranty

For Returns and Warranty, please read more by clicking this link: Refund Policy

Last updated: May 9, 2026